Latest COVID-19 information updated 2/3/21, Click here

COVID-19 Service Update

Update 2/3/21

Covid-19, along with the nor’easter that hit us on Monday, has added challenges to the typical winter.  If you are staying at home more often please contact our office oildepartment@westmorefuel.com or customercare@westmorefuel.com to let us know so we may adjust your projected fuel usage.

Update 12/9/20

Many customers are contacting us looking to schedule a burner tune up.  Unfortunately, for four months most customers did not want us in their home due to Covid-19 and now that winter is upon us there is no way for us to catch up.

The good news is the ultra-low-sulfur B20 Bioheat® we deliver creates far fewer emissions and much less soot, reducing the likelihood of clogging in your unit. So, you have a lot less to worry about than before.

We will eventually get to everyone looking to schedule a tune up during the winter and spring — barring any further lockdowns.  Please be patient as these are very challenging times.  Once the weather turns cold, we have to leave room in the schedule for no-heat emergencies because our customers don’t like it when we have to cancel appointments.  If we have a warm stretch, we’re able to reach out to customers looking for a tune up.  But in the winter, we can’t book as many ahead of time as we might in spring, summer and fall.  We can’t promise a specific day because we may get a lot of emergencies and we don’t want to cancel an appointment.


Update 10/19/20

As you know, for four months this spring and summer we were unable to tune-up oil burners, install new heating systems or perform routine servicing.  This was due to concerns about covid-19 as many customers didn’t want a technician coming to their home.  Only emergency service repair was performed during those four months.

As the fall is now upon us, we are working very hard to catch up on all the burner tune-ups that we ordinarily would have already performed.  Therefore, there is a longer than usual waiting time for customers requesting a tune-up.  We will get to all our customers looking for a tune-up.  However, please be patient when scheduling a tune-up with us as we only have a certain number of slots open each day and we don’t want to overbook appointments only to cancel them should we have a day with a high number of emergency service “no heat” calls.  Emergency service calls take precedence.

One thing that works in all our favor is our BioHeat®.  We only deliver a combination of BioHeat® fuel and ultra-low-sulfur fuel which means your oil burner runs cleaner enabling you to go longer without a tune-up.  In fact, our high-grade fuel produces less than a tablespoon of soot a year.


Update 6/25/20

Contacting our office via phone (203) 531-6800 or (914) 939-3400 and email customercare@westmorefuel.com is still the best form of communication.

Stay safe this summer!


Updated 4/1/20

Our office is operating on a reduced staff, to minimize the risk to each other. Below are some changes that are impacted:


Updated 3/19/20

COVID-19 is disrupting our lives in many ways. We have been closely following the guidance given by the CDC and by state and federal authorities. Our highest priority is the health and safety of our customers and our employees.

What we are doing for your benefit

What you can do for our employees

Make sure we have your cell phone number and email address so that we have multiple ways to contact you in case we urgently need to reach you. This is a fluid situation, and we are in uncharted waters. We will update this page if the situation warrants it.

Important website pages for you to access us online:
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My Account/Pay Online

We look forward to the time when all this will be unnecessary. Until then, be safe.

Your Team at Westmore Fuel

 

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