No-Heat Checklist

Westmore Fuel has a dedicated staff on hand to assist you 24 hours a day, 7 days a week. Part of great customer care is to save you the expense of a service call when it is not necessary. You would be surprised how often a little problem like a power switch or a circuit breaker turned off by mistake ends up being the cause of a no-heat situation.

To avoid any service charges, customers are expected to follow the No-Heat Checklist shown below. In many cases, you can solve the no-heat problem on your own by following these steps. Your no-heat problem may actually have a simple solution.

What to Check Before Requesting Service

• Make sure you have power to your home. Check the fuse or circuit breaker that controls your heating system.
• Be sure all emergency switches and valves are in their “on” or “start” positions.
• Make sure your thermostat is set above room temperature and to the “heat” setting. Also ensure that the batteries are working.
• Check the fuel level in your tank
• For hot water or steam systems (Boilers): make sure that the water in your home is turned on. Water main breaks or repairs in your area can result in your system’s safety devices being activated, which will shut down your boiler.
• For warm air systems (Furnaces): if you adjust the thermostat and the fan doesn’t go on, this could mean your burner is not igniting; this requires a service call.
• Press the “reset” button on the oil burner only once.

If these steps are unsuccessful and your heating system is still not working, call us and we will dispatch a technician to determine why your furnace or boiler is not working. We will get your heat going again as soon as possible.

Service plans do not cover any service calls, repairs, or maintenance required due to occupant negligence.